Ordering items at Poolian.com is easy. You don't need to create
an account first. You will have done that once you've placed your
first order online. We cannot accept orders by e-mail. We
encourage our customers to place orders through our secured web-site.
How Our On-Line Store Works
Understanding how our on-line store works and the flow that the
ordering and checkout processes take will be very helpful to you as
you use our site. Your entire on-line shopping process can be
divided into a few main sections including Ordering, Checkout, and
Order Confirm. These processes are briefly discussed in the
following sections.
1. The Ordering Process:
First you will need to browse or search for the items you would like
to order. A keyword search box is located on nearly every page
of our store. For customers who have a specific product in mind,
our search engine box contains a link to a detailed search which
allows our customers to access to Poolian's Advanced
Search Engine. You can use the Advanced
Search Engine to search our inventory using the following
criteria: All keywords, any keywords, or exact match. You can
also search a specific Category and Manufacturer, confining the search
to items within certain price range, or items that were added to our
store within a certain date range.
When you find an item that interests you, click the title/name or
picture of the item to see its detail page. Here you will find
more information about the item, including links to product manuals
and specifications.
If you want to order an item, click the "Add to Shopping
Cart" button on the right side of the detail page. Use the cart's
"Continue Shopping" button to keep searching or browsing
until your cart contains all of the items you want to order. You can
access the contents of your Shopping Cart at
any time by clicking the Shopping Cart menu at
the top of every page of our Web site.
If you don't want to purchase an item from our store during your
current shopping session, you can add the item to the Saved
Cart. The Saved Cart is a
function that allows you to set items aside during an order, then
return at a later date to retrieve them and complete the order.
Our secure order box also contains a link to an "E-Mail To
Friends" page which allows you to e-mail the details of a
specific product that may be of interest to your friends or relatives.
2. The Checkout Process:
Take a moment to review all of the items you've placed in your
"Shopping Cart". If you decide that you don't want to
purchase a particular item right away, click the "Save For
Later" button next to the "Add To Cart" button. The
item will move from your current "Shopping Cart" to the
"Saved Items". When you are ready to place an order for
everything in the "Shopping Cart", click the
"Checkout" button to proceed to the next step.
You will be directed to an "Order Page" which will begin
collecting the information necessary to ship the order.
Returning customers will also be given the option to submit a username
and password here, which will retrieve the information from their
orders and use it to auto-populate the fields of the order form.
New customers will choose a username and password at this time.
After all the information has been submitted, you click the
"Continue Checkout" link at bottom of the page to proceed to
the next step.
After clicking "Continue Checkout", you are presented with a
summary page of all the information you just submitted in the
"Order Form". If there are any mistakes in this
information you can choose to modify it here. All of the
information, such as a credit card number, that is necessary to bill
the order will also be collected here. If the information is
correct, you click the second "Checkout" link at bottom of
the "Verify Page" to complete the ordering process.
3. The Order Confirm Process:
Finally, you will be directed to a "Confirm Page" with an
Order ID just assigned to your order. Confirmation emails will
be sent to you, and your orders will be processed and be readied to
ship.
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